Refund Policy

Last Updated: May 15, 2024

01Hygienic Return Protocol

Due to the hygienic nature of professional hair systems, returns are strictly managed. Eligible systems must be in their original, unaltered state (un-cut, un-dyed, and with original base tags intact) and initiated within 7 days of delivery.

02Artisan Quality Assurance

If a system is identified with manufacturing anomalies, it will undergo a technical audit by our master artisans. Verified quality issues are eligible for expedited replacement or credit at the platform's professional discretion.

03Restocking & Re-Sterilization

Authorized non-defect returns incur a 15% professional restocking fee. This covers the comprehensive sterilization and re-packaging process required to maintain our global health and safety standards.

Exclusion Notice

Custom bespoke hair systems and clearance inventory items are non-refundable and final sale.